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Our commitment to child safety

Growing safe together.

Every child deserves to feel safe, heard and respected.
Scroll down to discover how we help keep children safe.

Strong roots. Safer support.

The 10 Child Safe Standards

Follow the roots to explore what child safety means. These child-friendly summaries reflect the NSW Child Safe Standards and sit alongside our full Child Safe Policy.

1

Safety comes first

The adults who lead our team make keeping children safe part of everyday decisions.

2

Your voice matters

You can tell us what you like, what you need and when something does not feel right.

3

Families join in

Your family and the people you trust can help us understand what makes you feel safe.

4

Everyone belongs

Your culture, identity and way of communicating matter. We want you to feel welcome.

5

The right grown-ups

The people who support you need the right checks, skills and understanding.

6

We listen and act

If you feel worried or unsafe, tell someone you trust. We will listen and take you seriously.

7

Adults keep learning

Our team keeps learning how to help children feel safe and respond when something is wrong.

8

Safe spaces

We think about your safety at home, in the community, during travel and online.

9

Always getting better

We ask what is working and what could be better, then use what we learn.

10

Clear safety rules

We have clear rules about how adults must keep children safe. You and your family can read them too.

Safe. Heard. Respected.

These are more than words. You can ask questions, share what helps you feel safe and tell us when something needs to change.

Talk to us about a concern

For the official wording, visit the NSW Office of the Children's Guardian.

Our commitment

Safety is part of every support.

Every child has the right to feel safe, be treated with dignity and have a say in their support. We have zero tolerance for child abuse, neglect, grooming, exploitation and violence.

Our Child Safe Policy applies to everyone working for or representing ThriveAbility when supporting children and young people under 18. It is aligned with the NSW Child Safe Standards.

Children and families have a voice.

You can ask questions, tell us what helps you feel comfortable and speak up when something does not feel right. A trusted person can help you communicate.

We listen to children’s words, behaviour and other ways of communicating. Families and carers help us plan safe support.

Read our Child Safe Policy ↓
Shared responsibility

How to raise a concern

Immediate danger? Call 000.
Do not wait for a reply or use an online enquiry form.

Talk to us: call 1300 500 821 and ask for our Child Safety Lead, Nassor Abu-Aguleh. You can also speak with any worker or supervisor. Tell us if you need help communicating.

What happens next: we listen, consider the child’s immediate safety, document concerns and follow reporting obligations. Information is shared with people or authorities who need it to protect a child. Speaking up will not be used against you.

NSW Child Protection Helpline
132 111 for concerns about a child at risk of significant harm.

NDIS Quality and Safeguards Commission
1800 035 544 for concerns about NDIS supports. You do not need to contact us first.

NDIS complaint guidance
Policy downloads

Read our Child Safe Policy

Our full policy explains our child safety commitments, responsibilities and reporting processes. The English policy is the original version.

Last updated 23 January 2026.

Need help reading the policy or another language? Call 1300 500 821 to discuss communication support.

created and designed by Alex Kim

ThriveAbility Care home

We acknowledge Country.

We acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

© 2026 ThriveAbility Care Services. All rights reserved.

I heart NDIS. Visit the NDIS website.
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ThriveAbility Care home

We acknowledge Country.

We acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

© 2026 ThriveAbility Care Services. All rights reserved.

I heart NDIS. Visit the NDIS website.
ThriveAbility Care on Facebook
ThriveAbility Care on Instagram
ThriveAbility Care home

We acknowledge Country.

We acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

© 2026 ThriveAbility Care Services. All rights reserved.

I heart NDIS. Visit the NDIS website.
ThriveAbility Care on Facebook
ThriveAbility Care on Instagram