High Intensity Supports

You can talk with us about support for an autistic child or adult, including someone described as ASD level 3. We start with their communication, sensory preferences, routines, strengths and current plans. We confirm whether our workers and safeguards can meet the requested needs before agreeing to support. Autism alone does not mean someone needs PEG feeding or other clinical high intensity tasks.

Only where this is part of the agreed support and the required safeguards are in place. This includes current medication orders, an individual epilepsy plan and a prescribed emergency medication plan where relevant, appropriate authorisation, and worker training and assessed competency. We do not give medicine or dose advice on this page. These instructions must come from the person’s treating clinician.

No. Clinical assessment, treatment decisions and medication changes remain with the relevant qualified practitioner. Specialist Behaviour Support Plans are written and reviewed by the external behaviour support practitioner. We implement the agreed current directions, document relevant observations and raise concerns so the appropriate professional can review them.

Before support starts, we identify the specific activities involved, the current plans and equipment, and any required practitioner-led training. Workers must demonstrate the competency needed for the agreed tasks. We also consider communication, routines, privacy and escalation arrangements. A general qualification does not replace preparation for the individual person.

Yes, with your consent and in the way you choose. Family, carers, support coordinators and practitioners can help us understand routines and what has worked well. We also make space for your own voice, preferred communication and decisions. For children, we work with parents or guardians while supporting the child to be heard and involved.

We can discuss support at home and during agreed community activities across Sydney, including Western Sydney. The location, equipment, accessibility and risks need to suit the support being provided. We confirm worker availability and whether the proposed arrangement can be delivered safely before it starts.

Start with the kind of help you are seeking, your general location, preferred times and how you would like us to contact you. There is no need to upload detailed health records through the initial enquiry form. If we need current clinical plans, medication documents or a Behaviour Support Plan, we will discuss an appropriate way to share them.

Funding depends on your individual NDIS plan and the support being requested. A diagnosis or an enquiry does not guarantee funding or service availability. We can discuss the proposed service scope and costs with you and your chosen support coordinator or plan manager. The NDIA determines funding, and we do not promise eligibility or a particular budget.

Tell us when your needs, equipment, medication orders or practitioner directions change so the arrangement can be reviewed. Workers follow the current individual response and escalation plans during support. This website and enquiry form are not monitored for emergencies. For immediate danger or a medical emergency, call 000.